Privacy Policy

Thank you for supporting Australia for UNHCR. As part of our commitment to our supporters, Australia for UNHCR has developed a comprehensive Privacy and Security Policy aimed at protecting your personal information.

Please note that, while Australia for UNHCR is not bound by law to be covered by the Privacy Act, Australia for UNHCR has elected to "opt-in" to ensure the most thorough protection of your personal information.

Please read the Policy carefully. If you have any further queries or questions you can contact us directly at the address set out on this website.

Australia for UNHCR is committed to protecting your privacy. Any personal information you provide to us remains private and is only used for the purposes outlined below.

Unless you give us explicit consent to act otherwise, the following policy will be applied by Australia for UNHCR in safeguarding the privacy of your personal information on the Australia for UNHCR website.

1. Why we collect information about you

Australia for UNHCR collects and uses personal information provided by individuals during the course of its fundraising and education campaigns. We only collect personal information that is necessary for what we do. For example, when you donate online, we collect your name, email address, mailing address and credit card details. This enables us to process your donation and to send you a receipt either via email or to your postal address.

Supporters may choose to remain anonymous but in this case receipts cannot be issued for contributions.

From time to time we may collect information from you which is used to seek your ongoing support, to research supporter attitudes or for internal reporting purposes. For example, we may record your interest and hobbies etc.

Collection of any further personal information other than that for reasons outlined above will only occur with your consent. Any personal information that you submit will be used to process your donations and is protected by our Secure Socket Layer (SSL 3.0) encryption technology. This technology is widely used on the internet and is the security mechanism that greatly improves security and privacy of credit card payment transactions conducted over the Internet.

We may also use your personal information to send you our publications.

Please note that Internet consumers with browsers not supporting SSL 3.0 or above encryption technology (e.g. browsers with versions lower than Internet Explorer 4.0 & Netscape 4.01) are not allowed access to payment facility, as transaction details cannot be securely transmitted.

2. How we store your information and keep it secure

Australia for UNHCR will endeavour to take all reasonable steps to keep any information that we have about you secure, and to ensure that all personal information we have relating to you is correct and up-to-date. You can assist us to do so by letting us know if you change your address, or if any other of your details change.

3. Sharing your information

Australia for UNHCR may occasionally make our donor list available to like-minded organisations in order to increase our base of supporters. If you would prefer not to receive such communications, please contact us and we will ensure your details are not shared with any other organisation.

4. How you can access and change the information we keep about you

Your trust in Australia for UNHCR is very important to us. You are welcome to request a folder of your information. Please use our contact form.

5. Links to other sites

Australia for UNHCR us not responsible for the content or practices of web sites operated by third parties that are linked to our sites. These links are meant for the user’s convenience only. Links to other web sites are not covered by this policy. Before disclosing your personal information to a provider of another web site, we advise you to examine the terms and conditions of using their web sites.

6. Changes to our Privacy Statement

We may be adding new links and features to our site from time to time. In addition, our Privacy Statement may be reviewed and any changes will be able to be viewed on this page.

7. Sending Information Overseas

Australia for UNHCR does not send personal information overseas.

8. Complaints

If you believe that Australia for UNHCR has not protected your personal information as set out in this policy you may lodge a complaint with us in any of the following ways:

By telephoning 1300 361 288

By writing to: Privacy Officer Australia for UNHCR PO Box Q428 Sydney NSW 1230

By emailing us using our contact form.

9. What if I am not satisfied with the response?

If you are not satisfied with the result of your complaint to us you can refer your complaint to the Federal Privacy Commissioner.

You can contact the Federal Privacy Commissioner:

By telephoning 1300 363 992

By writing to: Director of Complaints Office of the Federal Privacy Commissioner GPO Box 5218 SYDNEY NSW 1042

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10. For further information

Please contact us using our contact form to ask for access for your personal information or if you would like more information about our approach to privacy. You may also wish to visit the Australian Federal Privacy Commissioner’s website at http://www.privacy.gov.au.

Direct Debit Request Service Agreement

Definitions

ACCOUNT means the account held at YOUR FINANCIAL INSTITUTION from which we are authorised to arrange for funds to be debited. AGREEMENT means this Direct Debit Request Service Agreement between YOU and US. BUSINESS DAY means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia. DEBIT DAY means the day that payment by YOU to US is due. DEBITPAYMENT means a particular transaction where a debit is made. DIRECT DEBIT REQUEST means the Direct Debit Request between US and YOU. US or WE means AUSTRALIA FOR UNHCR, the Debit User. YOU have authorised by signing the direct debit request. YOU means the customer who signed the direct debit request. YOUR FINANCIAL INSTITUTION is the financial institution where YOU hold the account that you have authorised US to arrange to debit.

1. Debiting YOUR ACCOUNT

1.1 By signing a DIRECT DEBIT REQUEST, YOU have authorised US to arrange for funds to be debited from YOUR ACCOUNT. YOU should refer to the DIRECT DEBIT REQUEST and this AGREEMENT for the terms of the arrangement between US and YOU.

1.2 WE will only arrange for funds to be debited from YOUR ACCOUNT as authorised in the DIRECT DEBIT REQUEST.

1.3 If the DEBIT DAY falls on a day that is not a BUSINESS DAY, we may direct YOUR FINANCIAL INSTITUTION to debit YOUR ACCOUNT on the following BUSINESS DAY.

1.4 If YOU are unsure about which day YOUR ACCOUNT has or will be debited, YOU should ask YOUR FINANCIAL INSTITUTION.

1.5 Please note that while WE will debit YOUR ACCOUNT on the day nominated by YOU, please check with YOUR FINANCIAL INSTITUTION to confirm the day this takes effect.

2. Changes by US

2.1.1 WE may vary any details of this AGREEMENT or a DIRECT DEBIT REQUEST at any time by giving YOU at least fourteen (14) days’ written notice.

3. Changes by YOU

3.1 Subject to 3.2 and 3.3, YOU may change the arrangements under a DIRECT DEBIT REQUEST by submitting YOUR request in writing to info@australiaforunhcr.org.au or Australia for UNHCR, PO Box 428, Queen Victoria Building NSW 1229.

3.2 If YOU wish to stop, defer a debit payment or reduce the amount of the payment, YOU must notify US in writing so that we receive the request at least 3 days before the next DEBIT DAY. If mailing YOUR request, it is understood that WE will receive the request within 3 business days of the mailing date.

3.3 YOU may also cancel YOUR authority for US to debit YOUR account at any time. YOU must notify US in writing so that we receive the request at least 3 days before the next DEBIT DAY. If mailing YOUR request, it is understood that WE will receive YOUR request within 3 BUSINESS DAYS of the mailing date.

3.4 In relation to 3.2 and 3.3, WE will send YOU a confirmation letter advising that WE have received and processed YOUR request. Should YOU not receive this confirmation letter within 14 days, please contact US again to ensure we have received YOUR request.

4. YOUR obligations

4.1 It is YOUR responsibility to ensure that there are sufficient clear funds available in YOUR account to allow a DEBIT PAYMENT to be made in accordance with the DIRECT DEBIT REQUEST.

4.2 If there are insufficient cleared funds in YOUR ACCOUNT to meet a DEBIT PAYMENT.:

• (a) YOU may be charged a fee and/or interest by YOUR financial institution;
• (b) YOU may also incur fees or charges imposed or incurred by US; and
• (c) YOU must arrange for the DEBIT PAYMENT to be made by another method or arrange for sufficient cleared funds to be in YOUR account by an agreed time so that WE can process the debit payment.

4.3 YOU should check YOUR account statement to verify that the amounts debited from YOUR account are correct. If Australia for UNHCR is liable to pay goods and services tax (“GST”) on supply made in connection with this agreement, then YOU agree to pay Australia for UNHCR on demand an amount equal to the consideration payable for the supply multiplied by the prevailing GST rate.

5. Dispute

5.1 If YOU believe that there has been an error in debiting YOUR account, YOU should notify US directly on 1300 361 288 and confirm that notice in writing with US as soon as possible so that WE can resolve your query more quickly.

5.2 If WE conclude as a result of OUR investigations that YOUR account has been incorrectly debited, WE will make arrangements to reimburse YOU. WE will also notify YOU in writing of the amount by which WE have reimbursed YOU.

5.3 If WE conclude as a result of our investigations that YOUR account has not been incorrectly debited, WE will respond to YOUR query by providing YOU with reasons and any evidence for this finding.

5.4 Any queries YOU may have about an error made in debiting YOUR account should be directed to US in the first instance so that WE can attempt to resolve the matter between US and YOU. If WE cannot resolve the matter, YOU can still refer it to YOUR financial institution which will obtain details from YOU of the disputed transaction and may lodge a claim on YOUR behalf.

6. Accounts

YOU should check:

• (a) with YOUR financial institution whether direct debiting is available from YOUR account as direct debiting is not available on all accounts offered by financial institutions.
• (b) YOUR account details which YOU have provided to US are correct by checking them against a recent account statement; and
• (c) with YOUR financial institution before completing the direct debit request if YOU have any queries about how to complete the direct debit request.

7. Confidentiality

7.1 WE will keep any information (including YOUR account details) in YOUR direct debit request confidential. WE will make reasonable efforts to keep any such information that WE have about YOU secure and to ensure that any of OUR employees or agents who have access to information about YOU do not make any unauthorised use, modification, reproduction or disclosure of that information.

7.2 WE will only disclose information that we have about YOU:

• (a) to the extent specifically required by law; or
• (b) for the purposes of this agreement (including disclosing information in connection with any query or claim).

8. Notice

8.1 If YOU wish to notify US in writing about anything relating to this agreement, YOU should write to Australia for UNHCR, PO Box Q428, Sydney NSW 1230.

8.2 WE will notify YOU by sending a notice in the ordinary post to the address YOU have given US in the DIRECT DEBIT REQUEST.

8.3 Any notice will be deemed to have been received two BUSINESS DAYS after it is posted.